“I’m very happy to talk to my specialist she told me lots that I needed to know about my membership program, what I can get when I talk to a person or online..”

Joel A.

“My specialist is just the best. Service with a smile!!!”

Chris N.

“Karel was extremely helpful with a short-notice request.”

Milica W.

“Karel is efficient and cares about his client. I always have been extremely satisfied. I wish the auto rates would be less but that has no reflection on him. He always searches for the best rates.”

Nancy W.

“Kia Thank you for your assistance and prompt booking.”

Joan F.

“I signed up for the identity theft online and it was great.”

Deondre C.

“We have been members for several years now. My specialist has spoiled us. Whenever we need to utilize our membership program, we ask for her and are willing to wait until she can accommodate us. I only wish that your scale had something above EXCELLENT because that is how I would rate the customer service that she provides”

Natalin E.

“I can always count on my specialist to be responsive and professional. I had a relative quote me $100 more than I paid for a rental car. On top of her professionalism, she is just a really nice, friendly person and a pleasure to work with.”

Lynne A.

“I am very happy with your customer service. Thank you very much for your help. I appreciated it.”

Thanh N.

“I can’t tell you enough what a great feeling it is that there is someone out there with wonderful work ethics and was eager to please the customer even when that customer was already very pleased. Thank You Karel!!!!”

Karen B.

“Making this reservation was a breeze, check in was quick, the whole experience was nothing short of simple. My membership program has an amazing customer service team- responsive and friendly!”

Chelsea G.

“Every time I call with confusing, convoluted plans, your reps keeps their cool and keep it organized. Regina did it with a smile and a sense of humor!”

Lisa S.

“My specialist went above and beyond my expectations by calling the hotels directly and addressing my questions with the hotel registration personnel. I will definitely ask for her the next time I use your services.”

Diana S.

“I have been using Dee for years and would not use anyone else. she is very friendly and very knowledgeable. She is truly enjoyable to talk to and truly an asset to your company.”

Janice M.

“Kia was very helpful and friendly.”

Kathryn M.

“My specialist was extremely helpful with the search of my condo. I am always afraid to ask others to help me, because I might end up not liking their decision. My specialist did perfect and I will not hesitate to contact her again! My condo was everything I wanted, the perfect location, very spacious size room and it was in a peaceful part of town.”

Shayla B D.

“Paula helped me switch a physical gift card to an e-card so I could use it immediately. She was gracious, friendly, helpful, and efficient. I was pleasantly surprised at how fast this was taken care of for me, even though it originated with MY mistake! Great job, Paula!!”

Lori R.

“On my most recent trip to FL., I had to cancel & rebook my returning flight, so I could leave at a later date. I changed my flight three times, and each time I called back, Karel did everything he could to find me the best price and options. He is always professional & courteous, and such a pleasure to work with. Thank you for helping me make this vacation the best one I've ever taken! Great job Karel!!”

Tracey L.

“Karel saved me so much time today. He was very patient with helping me sign into my program as well as booking my flights, hotel and rental car. Thank you Karel!”

Connie W.

“My specialist has helped me and my staff numerous times, she provides great service.”

Christina S.

“Perry has helped us plan two cruises in the past. We're ready to go again! We were so pleased with his service before that we wanted to start our travel plans talking to him. Perry is very professional and really knows about traveling. In the past he gave us helpful hints and ideas, and they proved to be very valuable. I'd highly recommend his services to anyone.”

Denise M.

“He was able to find me plane tickets and upgrades as requested. Karel did an outstanding job.”

Linda J.

“Dee informed me of a less expensive flight to another local airport of which I was not aware; and therefore, saved me additional money!”

Theresa H.

“My specialist was so very helpful. I called to about hotel reservations for two different hotels/two different nights. I was on my short break at work, so I booked one of them and had to go. I said I would call back when I got out of work. She was so good, she sent me the quote on the other hotel that I had mentioned. So, when I called her back we were all ready to book it. She went above and beyond, and she was extremely friendly and professional. Thanks, I will call her in the future”

Nicole H.

“Service was great and loved the rebate check!”

Michelle D.

“Karel’s goal is to please the customer. Very attentive and professional!”

Nancy W.

“OH My! Where do I start? I will try and be right to the point! Karel was amazing!! Not only was he patient and thorough he REALLY!!!! called me back 1/2 hour later and had a better price.”

Karen B.

“Dee Peters is the best. So helpful so efficient. She is reason I stay with my membership program and I do recommend to all. Employees like her are hard to find today. A very satisfied customer.”

Rita B.

“Karel is the best.....answers inquiries very timely and is professional......he is an asset”

Nancy W.

“Karel He really knows his business.”

Robert W R.

“Perry is a gem! Answers any concern promptly. Advises and looks for the best deals to meet our needs, I would not use anyone else for travel. A true professional! Can't thank him enough for all the travel help and assistance that he has provided to us. Thank You Perry!”

Helen D.

“Karel provides the best service ever all the time!! He is a TEN.”

Nancy W.

“Once again Perry has exceeded our expectations.”

Corinne R.

“I stay with any bank that has GenGold and my agent ALWAYS gets me the best deals, now and as we get closer to trip time. She has orchestrated a complicated trip itinerary, with multiple points of departure and an assortment of airline trips for four people, different times/places as required. I have TOTAL confidence when setting up my trip plans. I will always be a GenGold member even if I have to open an account many miles away to keep this service and this agent. Love you guys!!”

Virginia C.

“Always a pleasure working with the Service Specialist at my membership program.”

Joanie D.

“I just love working with Dee. She is super helpful and very professional. Thank you Dee for all your help EVERY time I call.”

Tracy W.

“Regina Always does a great job!”

David W.

“Regina went above and beyond when rebooking my Sandals vacation that was interrupted because of a Sandals resort issue”

Cassandra G.

“Very pleasant experience. Will use again. Thank you!”

Mildred W. J.

“I asked my specialist if she could help me find a hotel. She did excellent on this decision. The price was right in my budget range, yet it was still a nice hotel. She did not hesitate to call me and ask more questions about what I was wanting. I felt bad because I did change the date a few times before I finally made up my mind, but she never once had a bad attitude. She was friendly the whole conversation and made it a pleasant experience!”

Shayla D.

“Dee is a one-of-a-kind Person.”

Marlene D.

“Very professional. Excellent customer service!!!”

Julie B.

“I have already recommended your program to many!!!”

Shawn K.

“Couldn't ask for better service. Thank you, Karel.”

Cynthia F.

“Yesterday after being home for a while and recovering from the expense of taking such a vacation, I get a rebate check in the mail from my membership program! That extra $53.65 sure helps this week!”

Chelsea G.

“Thank you! I just checked our account and it was deposited today. Thank you again soooooo very much! God Bless you and your staff for all you do!”

Bev R.

“Perry is always so helpful and pleasant when taking care of my cruise travel.”

Diane M.

“My Specialist has assisted me with two separate travel experiences in the past month or so and has gone above and beyond both times. I would recommend her and the service. Thanks for this excellent employee.”

Ruby Y.

“Whenever I travel, I always think of my membership program and Perry Sigouin. I find that he is not just knowledgeable, but he always goes the extra mile to find the best and cheapest trips. That is why I have been using him for over 5 yrs.”

Lee W.